Help Billing

Included credit, top-ups and auto-reload

How the monthly allowance works, how to add credit, and how to keep it to one bill.

Credit is spent when a seat runs on Our Keys. It comes from three places, and Plan & Billing shows each of them.

Included credit

Pro includes $10 every month; Team includes $20 per seat, pooled on the team's owner. It is granted for the current billing month and spent before any credit you bought. What is left when the month ends is gone — it is the benefit of a subscription, not a purchase. A yearly plan gets the same monthly allowance, month by month. A plan granted by hand by support has no billing period and no allowance.

Top-ups

Plan & Billing has top-up buttons for fixed amounts — $10, $25, $50 and $100. The payment provider's fee is taken out of what you receive, so adding $10 credits about $9, and the button says so before you buy. Purchased credit does not expire.

Auto-reload

With Pro or Team you can turn on auto-reload: when the balance falls below a line you choose — $2 by default, anywhere from $0.50 to $50 — the app charges your subscription's payment method for a top-up and credits it at once. It runs at most three times a day, and if a charge fails the error is shown on the pane and reloads pause until you look. Auto-reload is what keeps the room to one bill: the subscription, with usage past the allowance added to it rather than paid separately.

Seeing where it went

Settings → Usage & Spend breaks spending down by model, by app and by day. Recent credit in Plan & Billing lists every grant and every charge, with what it was for. On the Mac, Workspace & Account has a ceiling for a whole session and another for a single turn; a run stops when it reaches one.

Still stuck?

Open Get help in the app and send us a message, or see the support page for how to reach a person.